25 Feb 2014
February 25, 2014

Why “Referring Local” Matters

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Local companies make the greatest impact on quality, our community and our local economy

The home health care scene in the Wichita area has changed dramatically in the last few years.

One of the most important distinguishing factors between home healthcare companies is whether they are locally owned and operated. Certainly the trend that we have seen is that of the corporate buy out—with local companies selling to large national chains. The fallout that we have witnessed from these corporate takeovers of local home health companies does not bode well for those companies that have recently sold out. Recent history shows that these programs quickly bear little, if any, resemblance to the proud, responsive and community-minded companies they once were. Several major home care companies that were owned locally are now headquartered in Dallas, Austin and Baton Rouge—just to name a few.

Serenity Home Health is one of the only high-quality, locally owned and operated home care agencies in the Wichita area. When you make the choice to use Serenity, you know what you are getting: A genuine Wichita, Kansas product, run by Wichitans for our friends and neighbors in our home town. People that you know face to face, providing a quality service that you can trust. A commitment at all levels of our organization to people—our patients, our employees, our colleagues—-never forgetting how critical they are to our mission. Our commitment to the people of Wichita keeps program revenues to work right here in Wichita—benefiting our local economy most directly.

ALL Serenity Home Health employees live and work in the Kansas communities we serve. All of the work is staffed and completed from our Wichita location. No part of our “back office functions” or “administrative services” are outsourced to another state or country. You can reach all of our administrative team members at our single location phone number.

We know and understand the local medical scene, its people and the needs of our referral sources and physicians. This local decision-making and control helps us “get it right” more often—but it also means that the decision makers are here to pick up the phone to answer personally to any questions or concerns. Wichita is not an obscure “push pin” on a “national sales plan” to us. Our after-hours “on-call” nurses are local Serenity Home Health employees you can reach at any time of the day or night.

We believe that Wichita is a great place to live and work. We practice what we preach by supporting locally owned businesses whenever possible, utilizing only local banks, insurance, IT services, printing companies, office furniture, copier companies, advertising and promotional products—just to name a few. It’s just another way that we do our best to care for and about Wichita and the communities we serve here in South-central Kansas.

Reputation matters. The care we provide is a direct reflection on all of us at Serenity—and we won’t ever lose sight of that. We utilize powerful, point-of-care software to capture required information accurately and to make sure that this important information is available to our health care team members that need access to it. Local doesn’t mean less sophisticated where Serenity is concerned. We have been and will continue to be on the cutting edge of home health technology—and together with our top notch health care practitioners—you can be assured that this local choice is the highest quality choice as well.

Call Serenity Home Health today to speak to one of our knowledgeable, home health experts at 316-866-2929, or visit us on the web at www.serenityhomehealth.com.

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